Last week (on 5/5/17) I sent another email to Yuneec. It was a reply. Simply:
"Hello, any help on this issue?"
Because I felt like I'd been forgotten. Later that day, they replied:
Update for Case XXXXX - "Fwd: Case # XXXXX Created: Breeze disconnected and crashed"
Hello,
Thank you for contacting Yuneec! Please follow these listed instructions in order to retrieve the telemetry from your iOS device so we can analyze your last flight:
- Power on your iOS device and connect it to your computer using your lightning cable and open iTunes.
- Select your iOS device from the connected devices panel in iTunes and click on the Apps category.
- Scroll down until you find the "File Sharing" heading
- Click and drag the "Flight Logs" folder to your desktop
- Create a ZIP File from the copied Flight Logs folder and reply to this email with the ZIP File attached. For assistance with creating a ZIP File, please see the following link: Making a ZIP File.
If you need any additional assistance, please don't hesitate to contact again.
Technical Support | Yuneec USA Inc.
5555 Ontario Mills Parkway
Ontario, CA 91764
|
I'm a little concerned...this email doesn't end with
Thank you for being a part of our Yuneec family.
Have a Yuneec day!
as their previous emails. Maybe they are mad at me?
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